Predictive Dialer

Global VoIP Cloud PBX predictive dialer solution is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact call-center environment. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer. 

 

Hosted Call Center and Predictive Dialer powered by Global VoIP Communications

FEATURES:

Hosted Call Center and Predictive Dialer

MaxDialPro Hosted Call Center gives you the features and functionality of our world class call center system without the expense of hardware and maintenance. Connect your virtual call center agents from anywhere in the world.

MaxDialPro Hosted Call Center system is immediately available, easy to learn, and proven to increase sales. Your call center will be ready to go in about 30 minutes!

MaxDialPro Hosted Call Center eliminates your need to invest in hardware and maintenance. The MaxDialPro Hosted Call Center system is located in a secure data center that is proactively managed 24×7 to ensure your call center is always operational. All you need is a computer (PC or Mac), a USB headset, and broadband connection.

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Predictive, Power, Preview and Manual Dialing Options

Agents and Managers Work Virtually Anywhere

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Compliance Management and Quality Assurance

Zero Capital Investments To Get Started

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Built in CRM & Rapid Implementation

Increase Call Center Productivity

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Real Time Reporting & Call Recording

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Manage Regulatory Compliance in Real Time.

REQUIREMENTS:

Our hosted call center solutions can be deployed and setup rapidly, so you can immediately begin leveraging all the benefits that MaxDialPro predictive dialing solutions have to offer. Because we’ve already implemented and tested all required hardware and software components at our own data center, getting started is fast and easy.

Internal network routers must be connected to the Internet through a static IP address, and support SIP protocol.

All firewalls must allow for Java downloads.

Wireless networks are not supported in multi-user environments. Additionally, in single-user environments, the agent station must be the only wireless device in use while the MaxDialPro predictive dialer application is running. However, MaxDialPro does not recommend the use of wireless networks, because continuous connectivity and voice quality cannot be ensured.

For more information about these or other requirements for using our call center software, please contact a knowledgeable MaxDialPro Solutions representative.

 

DSL, Cable, T1, or other high-speed Internet connection

A desktop PC or laptop with: Processor: Pentium III 1GHz or greater (Pentium IV 1.5 GHz dual core), Memory: 1GB or greater is recommended.

A USB-compatible headset with microphone is recommended.

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